Return & Refund Policy

At SZ Herbals, we are committed to providing high-quality products. Please review our return policy before placing your order.

Returns

We accept returns only for products that are defective or damaged upon arrival.

To be eligible for a return:

• The product must be reported within 7 days of delivery.
• The item must be unused and in its original packaging whenever possible.
• You may be asked to provide clear photos of the product and packaging to help us verify the issue.

If your return is approved, we will provide instructions for returning the product.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome.

If your claim is approved, a refund will be issued to your original payment method or another agreed-upon method, depending on your payment provider. Processing times may vary depending on your bank or payment service.

Non-Defective Items

We do not accept returns for:

• Change of mind
• Incorrect product ordered by the customer
• Products that have been opened or used
• Products that are not defective

Exchanges

We do not offer exchanges.

If you receive a defective product, please contact us so we can determine the most appropriate resolution, which may include a replacement or refund where applicable.

Contact Us

If you believe you have received a defective product, please contact our customer support team with your order number, a description of the issue, and photos of the product. We will review your request as quickly as possible.